To check compatibility, first confirm your switch model and supported transceiver types in the vendor’s datasheet (e.g., Cisco, Juniper, HPE). Then match it against the part number and specifications of the transceiver—such as data rate, wavelength, connector type, and DOM support. At Fyber Optix, we maintain an up-to-date compatibility matrix covering thousands of switch models across major brands. You can also reach out to our team with your switch model, and we’ll verify compatibility for you—free of charge.

Yes! We offer pre-coded and vendor-compatible transceivers for major platforms like Cisco, Juniper, HPE, Arista, Dell, and more. Simply tell us your required brand and model, and we’ll code each optic accordingly before shipping.This ensures true plug-and-play functionality—no errors, no manual recoding, and full compliance with your hardware’s requirements.charge.

You should have received a confirmation email with your order number and tracking link once the order was shipped

If you created an account during checkout, log in to view your order history and status.

Visit: [fyberoptix.com/track-order] or [sfps.ae/track-order] – update based Enter your order number and email address to see real-time updates.

Yes. Our modules are manufactured in ISO-certified facilities using the same components as OEMs. Each transceiver undergoes full testing for performance, diagnostics, and error handling — ensuring reliability in mission-critical environments.

Contact our support team directly via support@fyberoptix.com or

At Fyber Optix, we offer a 30-day return policy on all transceivers and networking products. If your item arrives damaged or isn’t working, contact us within 48 hours for a replacement or refund. To start a return, just email support@fyberoptix.com with your order details — we'll guide you through the quick RMA process.

We offer a 30-day return and exchange policy for most products, including transceivers, DACs, AOCs, and fiber cables. If you're not satisfied with your purchase, you can return the product within 30 days of receipt for a replacement or a full refund.

Products must be unopened and in perfect resalable condition.

Returns must be initiated within 30 days of receiving the goods.

For products that do not conform to the description, you can return them within 5 days of receipt for a replacement or a full refund.

Request an RMA Number: Contact us to obtain a Return Merchandise Authorization (RMA) number.

Package the Product: Ensure the RMA number and our full RMA return address are clearly displayed on the outside of the package. Use adequate packaging to prevent damage during transit.

Ship the Product: Send the package via recorded delivery, registered post, or courier, with sufficient insurance to cover the replacement value of the goods.

Our products come with a Lifetime warranty covering manufacturing defects and hardware failures.

To initiate a warranty claim: 

Contact Support: Reach out to our support team with your order details and a description of the issue.

Provide Necessary Information: Include details such as the host device specifications, error messages/logs, steps taken to resolve the problem, and any other relevant information.

Obtain RMA Number: We'll provide you with an RMA number and instructions for returning the product.

Upon receiving the returned product, we will test the unit to verify the fault. If the product is found to be defective, we will replace it or issue a refund as appropriate.

Note: Delivery costs will only be refunded if the returned item is proved to be faulty or as a result of our error.

If your transceiver arrives damaged or is non-functional: 

Inspect Upon Delivery: If goods are visibly damaged on receipt, sign for the goods as damaged on arrival with the courier.

Report Immediately: Contact us within 2 days of receipt, providing a picture of the box and the damage. 

Initiate Return:
We'll guide you through the return process, including providing an RMA number and return instructions.

Note: It's essential to report any discrepancies between your order and the goods received within 2 days of receipt.

My device isn't recognizing the optic – what do I do?

If your switch/router doesn’t detect the transceiver:

- Power cycle the device or reseat the optic.

- Clean the optic and fiber ports using proper cleaning tools.

- Ensure you’re using the correct coding (vendor compatibility) for your device model.

- Try another port or known-good transceiver to isolate the issue.

Yes — some vendors (especially Cisco, HPE, Juniper) enforce firmware restrictions or diagnostic checks that may block third-party optics unless coded properly.

We ensure our optics pass: 

- Digital Optical Monitoring (DOM)
- Vendor-specific diagnostics
- Firmware handshake requirements 

Still, some latest firmware updates may block generics. If that happens, we’ll help you find a compatible version or provide an updated optic.

Yes! We provide free remote technical support via: Email: support@fyberoptix.com WhatsApp or Phone:

Remote Access (on request): TeamViewer, AnyDesk, or Zoom for real-time help

Whether it's compatibility advice, installation help, or live diagnostics—we’re here to assist globally.

Support@FyberOptix.com

Access our most requested documents and tools for installation, compatibility, and ordering.

Multi-Vendor Compatibility Matrix (Excel) Check which transceivers work with Cisco, Juniper, HP, Aruba, Arista, and more. [Download XLS]

OEM vs Compatible Transceivers Explained Understand the key differences, use cases, and cost savings. [Download PDF]

Switch Compatibility Quick Check See a list of tested transceivers for popular switch models. [Download PDF or Search Tool]

Transceiver Installation Guide (PDF)Step-by-step instructions for installing SFP, SFP+, QSFP+, and DAC/AOC modules. [Download PDF]

Coding & Reprogramming Guide How coding works, supported vendors, and reprogramming best practices.[Download PDF] 

DOM & Diagnostics Support Guide Explanation of DOM (Digital Optical Monitoring) and how to interpret data on your switches.[Download PDF]

Warranty & Returns PolicyFull coverage details, return process, and warranty duration. [Download PDF]

Product Return Request Form (RMA) Submit this with any product return to speed up processing. [Download Form]

Company Profile & Product Line Sheet Overview of Fyber Optix, available products, and B2B wholesale terms. [Download PDF]